Did you notice last week that I didn’t send out a newsletter? There was a really good reason. I was in the midst of a customer service nightmare – 11 hours of phone calls over the course of two days! It began on Wednesday afternoon as I tried to make a business call. A robot told me that my service was suspended. When I finally spoke to a real person, I was told “no service until you pay up!” My bill was over $2000! I was sure that I’d called before we left for Italy to sign on for the…